Frequently Asked Questions

Why should I use a pet sitter?
To ensure your pet is as content as possible while you are away by providing a loving, caring environment, similar to your own home.

Do you come and meet us first?
We offer a free initial meeting where we come and meet you and your pets. We like to hear all about them and understand their personalities and needs. We can discuss our services and answer any questions you may have. You can also see our certificates and testimonials from other clients.

We like to make sure that you are 100% happy before registering with us!

Are there any specific pickup and drop off time?

No, we are very flexible in terms of pickup and drop off, it can be anytime between 7am and 7pm from Monday to Saturday.

Do you have insurance?
Yes, we are fully insured and will show you a valid certificate when we meet you.

Are you police checked?

Yes we are, as well as referenced and fully police checked.

How secure will my keys be?
Your keys are coded and do not have any identification to you or your house.
Paradise Pets and Homes is happy to retain your keys, which is beneficial to you for regular bookings, emergency situations, called away unexpectedly, your own keys are lost or stolen, or you get locked out.

Do you update me with my pet’s status while I am away?
We are happy to email or text you if required. You are also welcome to call for updates!

Can you administer medication to my pets?
Yes, that’s no problem, so long as we have written permission and full instructions.

What if my pet is taken ill?

We have the health and well being of your pet first in mind and will always act in the best interest of you and your pet. If your pet does require veterinary attention, we will strictly follow any instruction you have given. If you have requested, then we will contact you first. In emergency situations we may use the nearest vet and contact you from there, this may not be your usual surgery.

What if I am delayed on my return?

Please inform us as soon as possible so that we can make necessary arrangements to continue to care for your pets.